Refund policy

Return & Refund Policy

Effective Date: August 11, 2026

At KeychainGifts.site, customer satisfaction is important to us. We want you to feel comfortable and confident when purchasing from our store.

We offer a 30-day free return and refund policy for eligible purchases.

1. Return Period

You may request a return within 30 days from the date your order is delivered.

Requests made after the 30-day return period may not be eligible for a return or refund unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the item should generally:

  • Be returned within the 30-day return period
  • Be in substantially the same condition in which it was received
  • Include original accessories or components, if applicable
  • Not show excessive damage resulting from misuse or improper handling

Please contact us before returning any product.

3. Free Returns

Eligible returns are provided free of charge.

After your return request has been approved, our customer support team will provide return instructions. Please do not send a product to our address without contacting us first, as doing so may delay the processing of your return.

4. How to Request a Return

To begin a return, contact:

Email: support@KeychainGifts.site

Please include:

  • Your full name
  • Order number
  • Email address used for the purchase
  • Product you wish to return
  • Brief reason for the return

If the item arrived damaged, defective or incorrect, we may also request photographs so we can review the issue efficiently.

5. Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible.

Once the issue has been reviewed, we may offer an appropriate solution such as:

  • A replacement
  • A refund
  • A return at no cost to you

6. Refunds

Once an approved return is received and inspected, we will notify you of the refund status.

Approved refunds will normally be issued to the original payment method used when placing the order.

Please note that banks, credit card providers and payment processors may require additional time to display the refund in your account after it has been processed.

7. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, if the order has already been processed or shipped, cancellation may no longer be possible and the normal return process may apply.

8. Exchanges

If you would like a different product, please contact our support team. Depending on the circumstances, we may recommend returning the original item and placing a new order.

9. Consumer Rights

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable consumer protection laws.

10. Contact

For return and refund questions:

KeychainGifts.site
139 York St, Sydney NSW 2000, Australia
Email: support@KeychainGifts.site
Phone: 0432 660 915