Shipping policy

Shipping Policy

Effective Date: August 11, 2026

Thank you for shopping with KeychainGifts.site.

We aim to make receiving your order straightforward and convenient.

1. Free Worldwide Shipping

We provide free shipping worldwide on orders placed through KeychainGifts.site.

Customers are not charged a standard shipping fee for eligible orders placed through our website.

2. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 days

The delivery timeframe begins once an order has been processed and dispatched.

Please understand that delivery estimates are provided for guidance and may occasionally vary.

3. Order Processing

After an order is placed, it must be reviewed, prepared and handed over to the shipping carrier.

Once your order has been dispatched, delivery will proceed to the shipping address provided during checkout.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal code
  • Country
  • Contact details

If you notice an error after placing your order, contact us immediately at support@KeychainGifts.site.

We will try to assist where possible, although changes cannot always be made once the order has entered the fulfillment or shipping process.

5. Delivery Delays

Although most orders are expected to arrive within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Carrier disruptions
  • Customs inspections
  • Public holidays
  • Severe weather
  • Transportation interruptions
  • High seasonal shipping volumes
  • Local delivery conditions

If your shipment appears significantly delayed, please contact us so we can assist.

6. Customs and International Orders

International shipments may be subject to customs procedures in the destination country.

Customs rules vary by location and can sometimes cause additional delivery time.

Any mandatory customs, tax or import requirements will be handled in accordance with applicable local laws.

7. Lost Packages

If your tracking information indicates a delivery problem or you believe your package may have been lost, contact:

support@KeychainGifts.site

Please provide your order number and relevant delivery details so our team can review the situation.

8. Damaged Packages

If your order arrives damaged, take clear photographs of:

  • The outer packaging
  • The damaged product
  • Any visible shipping damage

Then contact us as soon as possible.

Eligible issues will be handled in accordance with our Return & Refund Policy.

9. Multiple Packages

In some circumstances, items from the same order may arrive separately.

If this occurs, there is no additional shipping charge to the customer.

10. Returns

We offer free eligible returns within 30 days after delivery.

Please review our Return & Refund Policy for full details.

11. Shipping Support

For shipping-related questions:

KeychainGifts.site
Email: support@KeychainGifts.site
Phone: 0432 660 915
Address: 139 York St, Sydney NSW 2000, Australia